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五二病房 簡 介   護理長: 楊美玲

(2018年7月16日更新)
一、我們的歷史沿革
1987年8月16日成立於南郭分院七樓,於民國81年11月21日遷入南郭醫療中心51病房,於2006年8月21日遷入52病房。科別以耳鼻喉科、眼科及口腔外科為主。
二、我們的病房特色
五二病房屬外科病房系列,主要照顧病患為眼科、耳鼻喉科、口腔外科的患者。
耳鼻喉科:治療室內設有檢查一台二座,一台顯微纖維鏡及各種檢查治療器械及用物,病患以慢性中耳炎、鼻部疾患、突發性耳聾及下咽癌居多。慢性中耳炎及鼻中膈區肥厚、鼻中膈彎曲均以外科手術治療;而突發性耳聾則採內科治療,配合聽力檢查,決定治療程;頭頸癌大部份會做氣管切開術,維持呼吸道通暢最重要;急性扁桃腺炎採內科治療,而慢性扁桃腺炎及聲帶息肉則採手術治療。設有病友關懷團體,為住院患者提供支持。如:針對全喉切除的病患設有無喉關懷團體。;口腔癌病患設有開口笑關懷團體;鼻咽癌病患設有鼻恩愛關懷團體。
眼科:以白內障、青光眼、眼內炎、玻璃體出血居多,白內障及青光眼以外科治療,而眼內炎及玻璃體出血,則以內科治療為主。
口腔外科:治療室內檢查床及器械,病患以蜂窩組織炎、口腔腫瘤、顏面骨折居多,除了蜂窩組織炎多以抗生素治療外,其餘均採外科手術治療,等病情穩定即回家療養,再定期返診。
三、醫療團隊
為能確實執行醫療照護工作,醫療團對成員包含醫師、護理人員、院牧關懷人員、營養師、社工師等相關人員,依病人需要,協助恢復健康。
四、病房共分為六大組,透過五大組合作以推動各項業務
護理品質改進組:透過運用護理品質保證方法,以提高護理服務品質及水準。
護理教育組:透過在職教育的安排,提高護理人員專業成長。
護理研究組:推動護理人員研究風氣,推動EBN及PBL促使研究與臨床結合,提升護理品質
活動組:安排病房休閒聯誼活動,以舒解護理人員工作壓力,促進同事情誼。
出院計畫推動組:推動護理指導及出院計畫之進行並調查患者住院滿意度,改善服務品質。
5S組:規劃及維持病房用物之擺設及整齊清潔,養成同工對物品及文件均定位放置。
(1)病房人員理念:Ward staff concept:
*同事間關係融洽且具備協調合作之團隊精神。
*具備專業判斷與知識,以熱忱服務態度善盡職責。
*關心病人及家屬的需要,感受尊重、尊嚴、隱私及價值觀,使病患及家屬倍感溫馨。

五、未來工作展望:
*提升臨床護理品質與技能
*與院內其它團隊人員進行床邊教學。
*參加加護訓練並完成實習以強化重症照護能力。
*參加學習EBN及PBL的技能
*維持護理人力穩定及培植
*配合臨床輔導員訓練,規劃帶領臨床實習及訓練人員。
*進行輪調訓練方式培訓人員多元化照護能力與人員支援系統。
*提升服務滿意度
*持續落實以病人為中心的健康照護。
*不定期“情境分享”與應對演練。
*配合出院計劃推動,協助患者返家後之追蹤收案;實施電訪追蹤居家生活照顧提供患者延續性服務。
1. History
The ward was set up on the seventh floor of the hospital’s Nanguo Branch on August 16, 1987, and was subsequently moved to Ward 51 in Nanguo Medical Center on November 21, 1981, before being relocated to its present site, Ward 52, on August 21, 2006. The ward mainly caters to the following departments: ENT, ophthalmology, oral surgery and plastic surgery.
2. Ward Features
Ward 52 is one of a series of surgical wards and provides primary care for patients in the ophthalmology, ENT and oral surgery departments.
ENT: The treatment room is equipped with a treatment table with two treatment chairs, a fiberscope and a variety of examination and treatment equipment and supplies. Patients mostly suffer from chronic otitis media, nasal diseases, sudden deafness and hypopharyngeal cancer. Chronic otitis media, septal hypertrophy and deviations are treated surgically, while sudden deafness is treated medically. Treatment processes are determined in concert with hearing tests. Head and neck cancer is treated with tracheotomy in most cases, as the most important principle is to keep the airway unblocked. Acute tonsillitis is treated medically, while chronic tonsillitis and vocal cord polyps are treated surgically. Two care groups are created for patients: “Living with a Laryngectomy” for patients who have had a laryngectomy and “Smile-on” for oral cancer patients.
Ophthalmology: Patients mostly suffer from cataract, glaucoma, endophthalmitis, and vitreous hemorrhage. Cataract and glaucoma are mainly treated surgically, while endophthalmitis and vitreous hemorrhage are mainly treated medically.
Oral surgery: The treatment room is equipped with a treatment bed and equipment. Patients mostly suffer from cellulitis, oral cancer and facial fractures. Except for cellulitis, which is treated with antibiotics, the other conditions are treated surgically. Patients are released from the hospital when they are stable and are required to make regular follow-up visits to the hospital.
3. Medical Team
In order to ensure proper medical care, the medical team, which consists of physicians, nurses, care staff of the hospital chaplaincy, dieticians and social workers, endeavor to help restore patients’ health according to their individual needs.
4. The ward is divided into six sub-teams that collaborate to get various jobs done.
Nursing Quality Improvement: seeks to improve the quality and level of nursing services through the use of nursing quality assurance methods
Nursing Education: seeks to encourage professional development in nursing through the arrangement of in-service education
Nursing Research: seeks to improve the quality of nursing by engaging the nursing staff in research and implementing EBN and PBL to help combine research with clinical practice
Activities: organizes leisure and recreational activities to help the nursing staff to de-stress and promote camaraderie
Facilitated Discharge Planning: facilitates the provision of self-care instructions and the implementation of discharge plans and performs hospitalized patient satisfaction surveys in order to improve service quality
5S: plans the storage of supplies in the ward and maintains order and cleanliness in order to help the staff to develop the habit of returning supplies and documents to their designated places
(1): Ward Staff Beliefs
A harmonious relationship and a cooperative team spirit between colleagues
Possessing professional judgment and knowledge and doing their duty with an eagerness to serve
Showing consideration for the needs of patients and their families by making them feel respected and dignified and respecting their privacy and values so that they feel welcome
5.Prospects for Future Work
*Improve the quality of care and clinical skills
*Conduct bedside teaching with members of other teams of the hospital
*Participate in intensive care training and complete internships in order to enhance the capability of intensive care
*Participate in learning the skills of PBL and EBN
*Maintain the stability and fostering of nursing manpower
*Plan and lead clinical internships and training of the staff in concert with the training of clinical preceptors
*Train the staff in their capacity of diversified care and in the use of the staff support system through rotational training
*Increase service satisfaction
*Continue to implement patient-centered health care
*Conduct periodic “sharing of scenarios” and response drills
*Assist with case follow-ups and wrap-ups after patients have returned home in concert with facilitated discharge planning; provide patients with continuous services by tracking the provision of home care with phone calls

 
彰基護理部 資訊網
護理部位置:500 彰化市南校街135號 教學研究大樓12樓(搭乘星巴克旁5、6號電梯)
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